Tenra Support / 支援
English
Thanks for using Tenra — Film Camera & Darkroom.
If you have any questions, feedback, or bug reports, please reach out — we usually reply within a few days.
- Email: moooo.works@gmail.com
When reporting an issue, it helps to include:
- Your device model and OS version (e.g., iPhone 13, iOS 17.5)
- The app version (shown at the bottom of Settings)
- What happened, and the steps to reproduce it
Common Questions
Some of my older rolls show as “Archived” — are they deleted? No. Your photos are safely stored and never deleted. The free plan shows your latest 6 rolls; older rolls are archived but fully preserved. Upgrade to Tenra Pro to revisit your entire library anytime.
My photos disappeared after uninstalling the app. Photos are stored locally on your device inside the App. Uninstalling the App permanently deletes them. Please export the photos you want to keep before uninstalling.
How do I restore my Tenra Pro purchase? Open the Tenra Pro page in the App and tap Restore Purchases, using the same App Store / Google Play account you purchased with.
How do I cancel my subscription? Subscriptions are managed by your app store, not inside the App:
- iOS: Settings → Apple Account → Subscriptions
- Android: Play Store → Payments & subscriptions → Subscriptions
Canceling takes effect at the end of the current billing period.
Links
繁體中文
感謝使用 Tenra — 底片相機與暗房。
如有任何問題、回饋或錯誤回報，歡迎與我們聯絡，通常會在數日內回覆。
- Email：moooo.works@gmail.com
回報問題時，建議附上以下資訊：
- 裝置型號與系統版本（例如 iPhone 13、iOS 17.5）
- App 版本（顯示於設定頁底部）
- 發生了什麼事，以及重現步驟
常見問題
比較舊的底片捲顯示「已典藏」——是被刪除了嗎？ 沒有。你的照片安全保存、絕不會被刪除。免費版底片庫顯示最近 6 捲，更早的捲會典藏保留。升級 Tenra Pro 即可隨時回顧完整底片庫。
解除安裝後照片不見了。 照片儲存於裝置本機的 App 內。解除安裝 App 會永久刪除照片，請在解除安裝前先匯出想保留的照片。
如何恢復 Tenra Pro 購買？ 在 App 內開啟 Tenra Pro 頁面，點選「恢復購買」，並使用當初購買時的同一個 App Store / Google Play 帳戶。
如何取消訂閱？ 訂閱由商店管理，不在 App 內操作：
- iOS：設定 → Apple 帳號 → 訂閱項目
- Android：Play 商店 → 付款與訂閱 → 訂閱
取消將於當期計費週期結束時生效。